By Ron Drew Stone
What makes a few education courses winning whereas others produce disappointing effects? the reply, says Ron Stone, lies within the tactics running shoes hire to figure out wishes, layout and increase courses, convey the learning, and accomplice to get enterprise effects. it's time to reexamine those procedures, says the writer, and convey them into the twenty-first century. In Aligning education for effects Stone offers a powerful, entire, and flexible source to assist consultant running shoes via assessing, designing, and offering education ideas that in achieving genuine and measurable results.Note: CD-ROM/DVD and different supplementary fabrics aren't integrated as a part of e-book dossier.
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Extra info for Aligning Training for Results: A Process and Tools That Link Training to Business
Linkage or linked relationships: See Performance-centered framework. Open enrollment program: A training offering in which participants are enrolled from multiple departments or from multiple companies. Participant: Participants are the target for the training being delivered. In some countries participants are called delegates. Even though participants are a type of client, a different term is used to distinguish them from the client who is requesting or funding the project. Performance driver: Any factor that tends to influence how people perform.
Here are several examples: • Training results: A customer service training program provides skills that influence improved service to the customer, which in turn drives a business outcome of improved customer satisfaction. • Performance needs: A work team is making errors in filling customer orders because they lack the proper knowledge of how to use the order-filling process. The missing link of “proper knowledge of the order filling process” results in errors, which results in customer receiving the wrong orders, receiving orders late, or receiving incomplete orders, and so on.
As you will discover in Chapters Four and Five, tools are available with the Situational Needs Assessment process to help determine which components of performance readiness are lacking. Also, in the table on page 15 of this chapter, you will see how the training and performance design criteria account for all components of performance readiness, not just the learning component. indd 13 8/22/08 5:02:48 PM 14 Aligning Training for Results Preferences Preferences address likes, dislikes, wants, and constraints regarding the design and delivery of the training and performance solution.